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Green tea matcha smoothie, Rose tea honey smoothie and Chai/Lemon iced tea

SHIPPING & CUSTOMER SERVICE

Do you ship outside the US?

Sorry, not for the moment. We are planning on doing so soon though!

How long is your shipping time?

Most shipments arrive between 5-8 days. Please refer to our Shipping page for more information.

How soon will you get back to my email?

We do our best to reply to any questions, comments or issues as soon as possible and in most cases, within hours. We will do our best to get a reply out within 24 hours of all inquiries. Please note that we are not in the office on the weekends, so any inquiries made on the weekends will probably not get a reply until Monday.

We respond to customers or prospective customers only. We generally won't respond to vendor inquiries or solicitations. Also please be aware that we are not able to respond to sample requests at this time.

ORDER INFORMATION & CONCERNS

Can I change or cancel my order?

You can only change or cancel your order if and only if your order is not shipped.

Please contact our customer service by emailing us contact@simpltea.com along with your order ID.

How are taxes and duties are calculated?

Since most of our products are below $50 USD, most of our customers don't get taxes and duties on their orders. However, different countries have different policies, and you may be subject to import duties.

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise.

However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.

SIMPLTEA cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance.

Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

For Duties Delivered Paid (DDP) Orders: Duties and taxes may be included in the price depending on ship to country. If not included in the price, they will be shown at checkout.

For Duties Delivered Unpaid (DDU) Orders: As the customer, you are liable for all import duties, customs and taxes levied. Payment of these is required to release your order from customs on arrival.

What is the exchange rate applied?

All of our payments are done in USD, and the currency conversion will be done by your bank when you checkout.

Our website's currency converter is only available to give you the approximate price in your local currency and may differ to the actual charge from your card.

Why was my order canceled?

If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent.

If you are certain that that is not true, please order again with a Paypal account. If you do not have Paypal, you can easily sign up at www.paypal.com

PRODUCT INFORMATION

What is the shelf life of your teas?

Our shelf life is 1 year, but we do recommend to consume within 3 months to get the best taste.

Are your products gluten-free?

Yes! Our teas are all gluten-free.

Are your products cruelty-free?

Yes, all of our teas and ingredients are all cruelty-free. We only test on your smoothies and lattes :)

Are your products organic?

Yes, all of our teas and ingredients are grown organically.

Do your teas contain any dairy products?

No. Our teas are all pure and do not contain any dairy products

How should I store my tea?

Keep in a dry and cool place. Keep away from the stove and do not store in the refrigerator or freezer.

Also, keep away from other strong smell items.

Oxygen, moisture, and foreign aromas are all enemies to the delicate subtleness of tea.

It is important to store tea in an airtight container to protect them from exposure to light, humidity, and high temperatures.

OUR POLICIES

What is your refund policy?

Our refund period is 30 days after the date of your purchase. Please refer to our Refund Policy page for more information.

Do you share any of my personal information?

Absolutely not. We respect our customers' information, and we do not share any of your personal information to others. For more information, please go to our Privacy Policy page.

STILL HAVE ANY QUESTIONS?

We love to hear from our customers, so feel free to contact us with any questions you have by sending us an email to contact@simpltea.com

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